FAQ

Ride on Cars Frequently Asked Questions (FAQs)

Got a question about our ride-on cars? We’ve answered the most commonly asked questions. If you have any other questions, please feel free to get in touch.

About our cars

All our cars can be operated by your young one. And depending on the vehicle will depend on if it has a parental remote control. To know which cars can also be controlled by remote control we have a “Remote Control” icon in the features section as well as the “What’s included” section. To switch from self/driver control to the remote is easy – it’s just a flick of a switch.

A fully charged battery should last between 45 minutes to 1 hour 15 minutes depending on the surface the car is riding on, the weight the child and the frequency of it being driven. The flatter and smoother the surface, the longer the battery will last. After 100 recharges you will start to notice that you won’t be getting the same run time between charges, please get in contact with us for spare parts and we can quote you on the replacement and delivery of a new battery.

Please ensure that you DO NOT charge the battery for any longer than 8 hours. If the battery is charged for longer it will unfortunately cause permanent damage and you will need to replace it. You need to also ensure that you charge the battery at least once a month when not in use.

We source cars from around the world to ensure that you get the best quality at the best price. It also depends on the make and model.

Delivery Questions

All cars are couriered by road and we use a range of trusted delivery companies. Our selection is based on the best price at the time of order. If you have a delivery preference, please let us know.

Yes, we also have ride on cars in Australia. Just visit kidzauto.com.au to see our complete range.

Note: Our ride on cars have a lithium battery so they are not allowed to be transported by air freight. If you did want to purchase this for someone overseas and need to ship it to them via airfreight you won’t be able to. Sorry!

It depends on how quick you are! If the order has already been shipped then, unfortunately, it’s not possible to change it. If we can track down your order before it’s dispatched, we’ll be happy to have you come by to pick it up from us.

Still having an issue? We’re sorry! We have had a very few people say they are still facing this issue. Our team is trying to see what the potential issue could be. If you are still facing an issue please get in touch with us at info@kidzauto.co.nz & we will be able to manually process your order.

If after you have filled in your overseas billing address and New Zealand shipping address but the shipping costs still aren’t being calculated, please enter the billing address as the New Zealand address as well. Don’t worry, we will still send you all the required details & invoices to your email address.

Just simply enter the New Zealand delivery address at check-out and place any details in the “Order Notes” that you would like us to know.

For sure you can. Just select the “Pickup” option when you checkout and then in the “Order Notes” section let us know the details. Car dimensions and weight is on each page to give you a good idea of shipping costs.

Currently no, this is a feature we are building though. We normally ship your item very quickly after being received and paid.

Yes, we do offer express post except this can’t be booked online. To arrange express post please contact us on info@kidzauto.co.nz.

Delivery costs vary by destination and we work with a number of different delivery companies to get the best price for you. To get an estimate of how much shipping will be you can click “Calculate Shipping” and enter your postcode on the page of any ride-on car you are looking buy.

Once your order and payment has been completed you should expect to receive your awesome new ride-on car within 5-7 business days for major North Island metro areas like Auckland, Hamilton, and Wellington, Tauranga, and 7-9 business days for other areas.

Payments and Ordering Questions

Currently we do not offer AfterPay or Zippay. We are looking into these options and if it is something you would like please get in touch.

We have introduced layby to make it easier to get your car. When purchasing your ride-on car just select “Layby Order”. We have developed a handy layby calculator so you can select the exact frequency and amount you want to pay. You can also schedule your delivery date to make sure you get your ride-on car delivered when you want.

We accept all major credit cards, PayPal or direct deposit into our ANZ account.

Pickup Options

For sure you can. Just select the “Pickup” option when you checkout and then in the “Order Notes” section let us know the details. Car dimensions and weight is on each page to give you a good idea of shipping costs.

Yes, this isn’t a problem. Just send us a quick note with the address you would like it shipped to. We will let you know the exact shipping cost and once paid we will ship your order out!

Yes, when purchasing the car just let us know who will be picking it up in “Order Notes” section on the checkout page. If you would like to change who picks up the car after you have already made a purchase, just send us a quick email.

Yes, when on the checkout page just select the “Pick-Up” option under shipping.

Warranty, Assembly & Repairs

Assembling our ride-on cars is easy and anyone can do it. It takes most people about 30 minutes and there are detailed instructions sent with every car.

In case your ride-on car isn’t performing as expected please send us a quick email info@kidzauto.co.nz with a brief description of the problem and a contact number. We will get in contact to try and get you up and running as quickly as we can. In case we can’t get you up and running over the phone we will send out spare parts or a replacement ride-on car.

Yes, we offer a 6 month manufactures guarantee on all cars and a 100% money back guarantee if you’re not in any way happy with the goods you have ordered.

We offer a 6 month manufacturer warranty. In case your car isn’t performing as expected please send us an email info@kidzauto.co.nz with a brief description of the problem and a contact number. We will get in contact with you to help diagnose the problem over the phone, and if we still can’t get you up and running, we will send out spare parts or a replacement car to make sure your young one isn’t off the road for too long.

 

 

It is essential for your child’s safety that you fully read and follow all instructions before use. This includes information on battery charging.